Contact Us
GET IN TOUCH WITH US…
If you need to kōrero with us about any general enquires feel free to email, call or come into the Hastings office. We are here to help you and would love to assist in any way we can.
Hastings Address: 116 Queen Street East, Hastings 4122
Napier Address: First Floor, Bower House, 18 Bower Street, Napier 4110 (appointment only)
Phone Number: (06) 878 4827
0800 1 WHĀNAU (0800 194 2628)
Email: office@aws.org.nz
QUESTIONS, FEEDBACK, AND KŌRERO MAI PROCESS
FEEDBACK FORM
IS THIS AN EMERGENCY?
If you are experiencing an emergency please dial 111 or if you need any other immediate support click here for other resources.
KŌRERO MAI WITH US
We continuously strive to provide excellent service and aim to enhance its quality. However, if we fall short of your expectations, please don't hesitate to reach out to us with any questions or complaints that may have arisen. Your input on potential resolutions is highly appreciated as we strive to ensure your voice is heard and you feel supported by our team. We prioritise honesty, truth, and respect, and encourage open communication.
SUBMITTING QUESTIONS OR FEEDBACK
If you have any questions, feedback, or concerns please fill out the form below or contact us using the information provided above. If you need to fill out a referral form, click here. We are committed to addressing your issues promptly and will reach out to you accordingly.
NEED FURTHER HELP, HERE IS WHAT YOU CAN DO…
If you feel comfortable discussing your concerns with your counsellor, you can express them directly. The staff member will endeavour to resolve the issue and present you with alternative options. Alternatively, you can directly approach the Tumuaki/Manager to address your concerns.
IMPORTANT INFORMATION
For all enquiries, we require a form of identification (name) and contact information (phone number or email) to facilitate communication regarding questions, feedback or complaints. When you submit feedback, it is directly forwarded to the Tumuaki (Manager) and Team Leaders for quality improvement. Your feedback is shared only with those in managerial positions or those directly involved in addressing the complaint. We prioritise your safety and confidentiality.