WHAKAPĀ MAI
Contact Us
If you need to kōrero with us about any general enquires feel free to email, call or come into the Hastings office. We are here to help you and would love to assist in any way we can.
Hastings Address: 116 Queen Street East, Hastings 4122
Napier Address: First Floor, Bower House, 18 Bower Street, Napier 4110 (appointment only)
Phone Number: (06) 878 4827 or 0800 1 WHĀNAU (0800 194 2628)
Email: office@aws.org.nz
PLEASE NOTE:
We are unable to offer on the day appointments. If you require urgent support please phone SAFE TO TALK 1737 or use the National & HB Emergency Support Services link above to find other support services.
GET IN TOUCH WITH US…
KŌRERO MAI PROCESS
PĀTAI MAI - ENQUIRIES
If you have any questions about our services please fill out the form below or contact us using the information provided above. We will respond to your enquiry promptly.
If you wish to refer to our services, click here for our referral form.
If you are currently engaged with our services and feel comfortable discussing your concerns with your counsellor, you can express them directly. The staff member will endeavour to resolve the issue and present you with alternative options. Alternatively, you can directly approach the Tumuaki/Manager to address your concerns. Fill out the form below.
FEEDBACK AND COMPLAINTS
We continuously strive to provide excellent service. However, if we fall short of your expectations, please don't hesitate to provide feedback to help us improve our service delivery. We strive to ensure your voice is heard and you feel supported by our team. We encourage open communication and prioritise honesty, truth, and respect.
When you submit feedback, it is directly forwarded to the Tumuaki and Team Leaders for quality improvement. Your feedback is shared only with those who are directly involved in addressing the complaint. We prioritise your safety and confidentiality.
If you have any feedback or complaints fill out the form below. We are committed to addressing your issues promptly and will reach out to you accordingly.